Coronavirus (COVID-19) update

HERE’S WHAT YOU NEED TO KNOW

We can’t tell you how good it is to be back. But we do have to tell you that ‘back’ is going to be a bit different right now.

Updated 25 October 2021:-

The main priority for DCLT is the health and wellbeing of all our customers, staff, promoters, event organisers, acts and the events we host at our venues.

If you feel unwell or have symptoms; please DO NOT attend our venues. Stay at home and follow NHS guidelines.

To further reduce the risk for all, we ask that you please take a lateral flow or PCR test before attending an event.

We have a responsibility to keep everyone who uses our venues as safe as possible by putting measures in place to help prevent the spread of Coronavirus.

Proof of Covid-19 status

Despite the announcements on the removal of restrictions, the government is still encouraging the indoor entertainment sector to have a system in place to check the Covid-19 status of audiences attending our venues.

There may also be specific entry requirements requested on events and concerts as requested by the promoter, act or artist.

Covid status spot checks will be in place and customers may still be asked to show evidence of Covid status.

Failure to be able to produce certification when required could result in entry to the venue being refused. As advised by the NHS, under 18s do not need to show the COVID Pass or show proof, but are still encouraged to test prior to the event.

Acceptable forms of proof are:

For entry, you will need to demonstrate your COVID-19 status by providing either:

  • Proof of a negative NHS Rapid Lateral Flow Test (such test to be taken within 24 hours prior to attending the event at the venue); or
  • Proof of full vaccination - both doses received (with the second at least 14 days prior to the arrival at the venue); or
  • Proof of natural immunity based upon a positive PCR test within 180 days of arrival at the venue (and after the 10-day self-isolation period following the result).

Please be ready to show this when you arrive.

How do I get proof of my Covid-19 status?

  • PROOF OF A NEGATIVE NHS RAPID LATERAL FLOW TEST

NHS Rapid Lateral Flow tests are free. You can order NHS Rapid Lateral Flow Tests here or pick them up from any pharmacy or test site.

Please do not bring the home test strip with you.

Follow these instructions for what you need to do:

You must report your COVID-19 NHS Rapid Lateral Flow Test result online, by clicking on this link - COVID-19 NHS Rapid Lateral Flow Test result.

If you do not have access to the internet, you can also report your test result by calling the phone number in your test kit’s instructions, NHS 119.

You will need to demonstrate your negative NHS Lateral Flow Test result by showing us one of the following:

  • Text OR email confirmation of your result
  • OR by using the NHS COVID Pass, available through the NHS App
  • OR as a letter that can be requested by ringing NHS 119.
  • PROOF OF FULL VACCINATION – BOTH DOSES RECEIVED

We cannot accept vaccine cards issued at vaccination centres as proof of vaccination.

Please use the NHS COVID Pass to show your vaccination status using the NHS App or the NHS website to download it as a PDF or get it sent to you in an email.

You can also get a paper version (vaccination status only - not test results - 2 weeks after having a full course of the vaccine) sent to you in the post. You do not need to be registered with a GP surgery or have an NHS login for this. You can get a letter (within 5 working days) by requesting a COVID Pass letter online or calling NHS 119.

Here’s how to get a record of your vaccination status in Scotland, Wales or Northern Ireland.

  • PROOF OF NATURAL IMMUNITY

Please use the NHS COVID Pass to show your positive PCR test within the past 6 months using the NHS App or the NHS website, after you’ve finished self-isolating and up to 180 days after taking the test.

Additional measures and steps you can take

When visiting our venues, we recommend the following steps are taken:

  • Please respect other visitors; keeping your distance where possible and understanding others’ concerns regarding Covid-19 may be different to your own.
  • Continue to check in with NHS Test and Trace (QR codes will remain visible in the venue)
  • Regularly wash/sanitise your hands. Hand sanitising stations will be available throughout our venues
  • Use digital ticketing where possible to reduce social contact.
  • Use contactless payments where possible.

Face coverings

Unless you are medically exempt, we’d like it if you’d wear a face covering. Whilst it’s no longer a mandatory requirement, we would encourage you to be mindful of others, following this recommendation and advice about personal responsibility. All of our venue staff will be wearing face coverings, too.

Venue capacity and social distancing

All legal limits on the numbers of people allowed to meet indoors have now been removed and our venues will be operating at full capacity and without social distancing in place. We are asking everyone to respect other visitors, keeping your distance where you can. It is important to appreciate people some people may still be apprehensive as the vaccinations and easing of restrictions are rolled out.

Enhanced cleaning
We have enhanced all cleaning regimes before, during and post-event, sanitising all surfaces throughout the venues using long-lasting cleaning solutions to reduce the risk of contact infection.

NHS Test and Trace
An NHS Test and Trace QR code will remain available across all of our venues for optional use.

If your question is not answered in the FAQs above or you have any other questions, please email contact@dclt.co.uk

We will be continuing to review guidance and our policies and procedures will continue to change around both the present guidance and law.

DCLT is entitled to make such changes from time to time to its terms and conditions of entry, as it considers necessary. The changes will apply to all ticket holders, please continue to check back to this page before your visit in case any of the guidance has changed.