Admissions & Refund Policy - Big Splash

Admissions & Refund Policy - Big Splash

The Lagoons

  • The Volcano water features (Body Racer and Aquatube flumes)
  • Water depth upon exiting these features is 1.0m deep.
  • The minimum recommended age to ride these features is 8 years old.
  • All swimmers must be 1.0m tall and be in good health.
  • Upon exiting the flume, swimmers must be capable of swimming to the steps.
  • Swimmers wearing arm bands must ride at the same time as their responsible adult who rides in the adjacent flume.
  • The use of swim vests/flotation vests is not permitted on the Volcano flumes.

The Falls

  • This is a fast slide.
  • The depth of water in the catchment tank is up to 0.5m.
  • All swimmers must be 1.2m tall and be in good health.
  • Swimmers wearing arm bands must ride at the same time as their responsible adult who rides in the adjacent slide.
  • The use of swim vests/flotation vests is not permitted on the Falls.

Wild Waters

  • Water depth at the deepest part is 1.5m.
  • This area contains underwater jets creating fast flowing water.
  • Non-swimmers are allowed in Wild Waters when water jets are working AND when accompanied on a one-to-one basis by a responsible adult (aged 16 years+).

Weak/non-swimmer

  • A weak or non-swimmer is defined as any child who does not meet the criteria of the ASA/ISRM Pool Swimming Standard Award.
  • Weak or non-swimmers are restricted to the designated non-swimmer areas of the pools, which are the small pool and the shallow end of the main pool.
  • Anyone with known medical conditions or accompanying anyone with medical conditions that may affect their safety should inform the lifeguard on duty.
  • Customers with epilepsy must be accompanied by a responsible adult (aged 16 and over) on a one-to-one basis. They should inform the lifeguard on duty.
Restricted items – Goggles- some types of goggles or face masks are not permitted 

  • Use of masks which obscure the nose, as this may cause panic amongst untrained users, if they swallow water and find that they cannot breathe through their nose, this has resulted in accidents on a number of occasions with untrained and inexperienced users. 

  • Masks which fit over the face can restrict the vision of the user, often to a narrow channel immediately in front of them, this can cause accidents and injuries to other users in the pool when the wearer collides with them or causes them to take evasive action. 

  • It can be difficult for lifeguards to communicate with swimmers wearing this type of mask. 

Restricted items – mobiles, cameras and recording equipment
  • Please note that no photography or recording of any kind is permitted within the pool, viewing, or changing areas.

Refund Policy -  Big Splash

  • Big Splash sessions are non refundable.
  •  If you inform us 24 hours or more before the session is due to commence you will be eligible to transfer to another session, subject to availability.

Transfer requests made less than 24 hours before a session is due to start will not be eligible for a transfer.